Best Ever Online Complaint Management System
Manage your customer's complaints in no time with our best ever online complaint management system for better results. Our ready-to-use, fully customizable helpdesk and ticketing software is designed for businesses that handle customer complaints and service requests at scale.
Key Features
- Multi-channel ticket creation — website, email, WhatsApp, phone, app
- Automatic ticket assignment to relevant department / engineer
- Complete ticket lifecycle management
- SLA management with automated escalation and alerts
- Engineer / technician management with performance tracking
- Customer portal for status tracking
- Email, SMS and WhatsApp notifications
- Mobile app for field engineers
- Spare parts and inventory management
- Customer feedback and ratings
- Advanced analytics, reports and dashboards
- AI-powered smart ticket routing and categorization
Pricing
| Feature | Basic | Pro | Enterprise |
|---|---|---|---|
| Agents | 3 | 10 | Unlimited |
| Tickets / month | 500 | 5,000 | Unlimited |
| SLA Management | — | ✓ | ✓ |
| Mobile App | — | ✓ | ✓ |
| WhatsApp Integration | — | ✓ | ✓ |
| Price / month | ₹ 1,999 | ₹ 4,999 | Custom |