Best Online Complaint Management System Software
Manage your customers' complaints in no time with our best ever online complaint management system for better results. Our online complaint management system is a powerful helpdesk and ticketing software designed to help businesses efficiently receive, track, manage and resolve customer complaints and service requests.
Key Features
- Multi-channel ticket creation — website, email, WhatsApp, phone, mobile app
- Automatic ticket assignment to relevant department and engineer
- Complete ticket lifecycle — open, assigned, in-progress, resolved, closed
- SLA management with automated escalation and alerts
- Engineer / technician management with attendance and performance
- Customer portal for status tracking and communication
- Email, SMS and WhatsApp notifications to customers and staff
- Mobile app for field engineers to update status on the go
- Inventory and spare parts management for service team
- Customer feedback and ratings after complaint resolution
- Advanced analytics, reports and dashboards for management
- AI powered smart ticket routing, auto-categorization and sentiment analysis
Who Can Use This?
- Manufacturing companies and consumer durable brands
- Telecom, utilities and power companies
- Real estate developers and housing societies
- Service centers and after-sales service teams
- IT companies and hardware vendors
- Banks, financial services and insurance providers
- Hospitals, clinics and healthcare providers
- Educational institutions and universities